Privacy policy

Sugandha Masale operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sugandha Masale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you.

We may collect or process the following:

  • Contact Details: Name, billing/shipping address, phone number, email address
  • Financial Information: Payment details (processed securely via payment providers), transaction details
  • Account Information: Username, password, preferences (if account is created)
  • Transaction Information: Products viewed, cart activity, orders, cancellations
  • Communications: Messages, emails, or WhatsApp interactions with us
  • Device Information: IP address, browser type, device data
  • Usage Information: Interaction with our website and services

Personal Information Sources

We collect personal information from:

  • Directly from you: When you place an order, contact us, or use our services
  • Automatically: Through cookies and similar technologies when you browse our store
  • Service Providers: Shopify, payment gateways (e.g., PhonePe), shipping partners
  • Third Parties: Marketing or analytics partners (if applicable)

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

  • Process orders and payments
  • Deliver products via courier partners
  • Provide order updates and tracking
  • Manage your account and preferences

Marketing and Communication

  • Send order updates via email/SMS/WhatsApp
  • Send promotional messages (you can opt out anytime)

Security and Fraud Prevention

  • Verify COD orders via phone
  • Detect fraudulent or suspicious activity
  • Maintain platform security

Customer Support

  • Respond to your queries and complaints
  • Provide assistance via email or WhatsApp

Legal Compliance

  • Comply with applicable Indian laws
  • Respond to legal requests or disputes

How We Disclose Personal Information

We may share your information with:

  • Shopify (platform provider)
  • Payment partners (e.g., PhonePe)
  • Courier partners (Blue Dart, DTDC, Delhivery, etc.)
  • Service providers (IT, hosting, analytics)
  • Legal authorities when required

We only share data necessary to provide services and operate our business.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your data to provide and improve the Services.

Your information may be transferred and processed outside India as part of Shopify’s infrastructure.

To learn more, visit: https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

Children’s Data

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children.

If you believe a child has shared personal data with us, please contact us to have it removed.

Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your data:

  • As long as required to fulfill orders
  • For legal, tax, and compliance purposes
  • To resolve disputes and enforce policies

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how your data is handled, you can contact us directly.

International Transfers

Your data may be processed outside India through Shopify and its partners. We ensure reasonable safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions or wish to exercise your rights, please contact us:

📧 Email: care@sugandhamasale.in
📱 Phone/WhatsApp: +91-8796333299, +91-8796333499
📍 Address: Plot no. 32, Street no. 14, Balaji Enclave, Govindpuram, Ghaziabad, Uttar Pradesh, 201013, India
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM