Refund policy
Returns
At Sugandha Masale, we currently do not accept returns on any products.
Since we deal in herbs and spices, all products are considered consumable goods, and for safety, hygiene, and quality reasons, items once delivered cannot be returned.
Exchanges
We do not offer exchanges on any products.
Refunds
We do not provide refunds once an order has been successfully delivered.
Damages, Defective or Wrong Items
We want you to have a smooth experience with us.
Please inspect your order upon delivery. If you receive:
- A damaged item,
- A defective product, or
- A wrong item
Order Cancellation
You may cancel your order only before it has been shipped.
To request a cancellation, please contact us as soon as possible via:
Once the order is shipped, it cannot be cancelled.
Non-Returnable Items
All items sold on our store are non-returnable, including but not limited to:
- Spices
- Herbs
- Food-grade products
Contact Us
For any questions related to your order, feel free to reach out:
📧 care@sugandhamasale.in
📱 +91-8796333299, +91-8796333499
🕒 Monday to Saturday, 10:00 AM – 6:00 PM
📍 Address: Sugandha Masale, Plot No. 32, Gali No. 14, Balaji Enclave, Govindpuram, Ghaziabad, Uttar Pradesh, 201013
🧾 GSTIN: 09BATPJ7477A1Z9
