Terms of service
OVERVIEW
Welcome to Sugandha Masale! The terms "we", "us" and "our" refer to Sugandha Masale. Sugandha Masale operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Sugandha Masale is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years of age.
You agree to provide accurate, complete, and current information when placing orders or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
SECTION 2 - OUR PRODUCTS
We strive to display product details accurately. However, actual product appearance may vary depending on your device.
All products (herbs and spices) are subject to availability and may be modified or discontinued at any time without notice.
We do not guarantee that product quality or appearance will meet individual expectations.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
Orders are confirmed only after successful verification (including COD verification where applicable) and payment processing.
Orders can only be cancelled before shipment. Once shipped, cancellations are not possible.
All purchases are subject to our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice.
All prices are listed in INR and may exclude applicable taxes and shipping charges unless stated otherwise.
You agree to provide accurate billing and payment information and authorize us to charge the selected payment method.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timelines are estimates (typically 5–7 days) and not guaranteed.
We are not responsible for delays caused by courier partners or unforeseen circumstances.
Risk of loss transfers to you once the order is handed over to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website (text, images, logos, branding, etc.) is the property of Sugandha Masale and is protected by applicable intellectual property laws.
You may not reproduce, copy, or use any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Sugandha Masale is powered by Shopify. However, all transactions are between you and Sugandha Masale. Shopify is not responsible for any issues related to your purchases.
SECTION 10 - PRIVACY POLICY
Your use of our Services is also governed by our Privacy Policy. By using our Services, you agree to how we collect and use your data.
SECTION 11 - FEEDBACK
Any feedback or suggestions you provide may be used by us without restriction or compensation.
SECTION 12 - ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use our Services for:
- Illegal activities
- Fraudulent purposes
- Violating intellectual property rights
- Uploading harmful code or malware
We may suspend or terminate access if violations occur.
SECTION 14 - AGENTS
Use of automated tools or bots must comply with applicable guidelines. Unauthorized automated access is prohibited.
SECTION 15 - TERMINATION
We may terminate or suspend access to our Services at any time for violations of these Terms.
SECTION 16 - DISCLAIMER OF WARRANTIES
All products and services are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Sugandha Masale shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Sugandha Masale from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision is found invalid, the remaining provisions will remain enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Sugandha Masale.
SECTION 21 - ASSIGNMENT
You may not transfer your rights under these Terms. We may assign our rights without notice.
SECTION 22 - GOVERNING LAW
These Terms shall be governed by the laws of India.
Jurisdiction: Ghaziabad, Uttar Pradesh
SECTION 23 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services implies acceptance of changes.
SECTION 25 - CONTACT INFORMATION
If you have any questions, please contact us:
Sugandha Masale
📧 Email: care@sugandhamasale.in
📱 Phone: +91-8796333299, +91-8796333499
📍 Address: Sugandha Masale, Plot No. 32, Gali No. 14, Balaji Enclave, Govindpuram, Ghaziabad, Uttar Pradesh, 201013
🧾 GSTIN: 09BATPJ7477A1Z9
